We recognize the importance of safeguarding your privacy and the information collected from our customers. This privacy statement covers the scope of usage of this website and also details about the information collected from you. This policy states how the information gathered is used and how you can manage it. We have implemented this Privacy Policy to limit the collection, use and disclosure of personal information to only what is needed to properly underwrite and service our mortgage products and fulfill our legal and regulatory requirements.
When you request a mortgage product or service from us, you consent to allow us to collect, use and disclose your personal information for the following purposes:
- Offering and providing mortgage products and services to you;
- Establishing and maintaining communications with you;
- Verifying your personal information with employers, government agencies, brokers or agents, other lenders, and credit bureaus;
- Assessing and underwriting risks on a prudent basis;
- Facilitating your payment of fees;
- Detecting and preventing fraud or other illegal activities;
- Compiling statistics;
- Complying with the law or requests of law enforcement agencies or regulators.
You may withdraw your consent, but doing so may limit our ability to provide you with the requested product or service.
You can obtain a copy of our Privacy Policy by contacting your broker or agent. You may request access to your personal information that we have on file in order to verify its accuracy and completeness by sending a written request to our office. If you have any questions or complaints regarding our Privacy Policy or procedures, please contact our Privacy Compliance Officer.
By Mail: 12650-151 Avenue, Edmonton, AB T5X 0A1
By Phone: (780) 457-3377
By Fax: (866) 853-0369
Information Gathered
For the purpose of processing your requests and transactions, we gather certain personal details from you when you register or signup for any service. This information maybe used to contact you directly when required. However, in most cases, it will be reserved for administrative purposes so that we can review these details in order to provide you with more efficient services.
We respect the privacy of all our customers and clients and assure that all the personal information collected is kept completely secure. We do not sell, trade, rent, transfer or exchange your information with any third party vendor or affiliate. The information gathered will be released only if it is deemed necessary by law. We may, in order to provide a more secure service, exchange your personal information with certain trusted companies and organizations for fraud protection and for ensuring a safer transaction gateway.
Cookies
Our website uses cookies to track your personal preferences when you browse our site. A cookie is a small packet of data sent to your browser from a web server. It is stored on your hard drive and can be recalled to allow easy and quick access to the website upon return. Details such as your contact information, username and password are usually stored in cookies for easy retrieval.
If you do not wish to keep a log of your information, you can configure your browser to reject all cookies or to notify you whether to accept a cookie or not. Disabling the cookies may reduce the functionality of certain aspects of our website. To find out more about enabling and disabling cookies, please check the Help section of your browser.
Log Files
Our servers keep a log of your IP address to monitor user movement and determine site traffic statistics. This helps us analyze our main clientele and configure our website in order to serve you better. IP addresses are in no way linked to your personal information and will be kept strictly confidential at all times.
External Links
Our website may contain links to external sites. We are not responsible for the privacy and security practices of such sites. We advise you to exercise your own discretion when dealing with such third party vendors.
Subscription Services
Our site has various subscription services for which you can register in order to receive periodic emails to the account you specified. If at any time you wish to unsubscribe from a particular service, please send us an email at our support address or click on the Unsubscribe link provided at the end of each mail.
Changes in Privacy Policy
In the event of us changing or amending the Privacy Policy, the same will be posted on this page.
If we decide to use your personal information in any other manner than specified in this policy, you will be notified via email. You will have the option of opting out of such use of your personal information.
Contacting Us
If you have any questions or comments about this privacy policy or about your dealings with us, you can contact us by phone, email, in writing, or via fax.